Hungry Expats FAQ's

HUNGRY EXPATS FAQS

General

How do I place an order?

Fill your basket with your favourite items – the shopping cart at the very top of the page will tell you the number of items and the value of the items in the shopping cart. It will also show you the weight of the basket. When you go to the checkout you can choose your delivery method and the postage costs will be calculated automatically based on the weight of your basket. We do not charge you by the box, but by the weight of your order. You do not need to buy more to fill a box. So just order what you need.

Please note orders can only be placed online, we are unable to take orders over the phone at present.

Will my confectionery items arrive as they left the UK?

So, we know a lot of you live in wonderfully hot places but unfortunately that means that if you are buying chocolate or sweets from us, it will be at your own risk as we cannot guarantee the conditions when they arrive.

All our shipments are sent via DHL and orders can be tracked on the tracking page of the DHL website. We recommend that you track your items to ensure you are available to receive them so you can unpack and get into a cool environment. Many customers have reported no problems with chocolate items being sent to countries such as Spain and Portugal with hot climates.

Do you sell alcoholic beverages?

We don’t offer alcohol at the moment but may do so at a later date – make sure you are signed up to receive updates and our newsletter, so you know when new product lines are added.

How do I sign up to receive updates?

To sign up to receive updates from us and be kept up to date on new products, discounts and sale items – just enter your email on the "Sign up for our Newsletter" section near the bottom of the home page. You will also be given the opportunity to register when you place your first order. This has the added benefit of enabling you to collect Hungry Expats Reward Points, and viewing past order details.

How do I update my details?

Once you have registered with our site, to update your contact details, login in via the home page and you will be able to view and amend your details.

What about best before dates on products?

Most of our items have a long shelf life but there are some which have a shorter best before date. These items are mostly from the bakery section with a typical shelf life of 3-4 days. Even though they have a shorter best before date, you will still be able to freeze these items when they arrive and enjoy them at your leisure. All our short shelf life items will have the following symbol.

The Food Standards Agency states that the “best before" date is about quality and not safety. The food will be safe to eat after this date but may not be at its best. Its flavour and texture might not be as good. The "best before" dates appear on a wide range of frozen, dried, tinned and other foods”.

We recommend that you select Express Shipping when ordering goods which would typically have a short shelf life.

Account Activation

You can register with Hungry Expats when you go through the Checkout process. You will be asked for an email address and password which you will then use to login for future purchases.

I can’t remember my login details.

Your login details are your email address and selected password. If you have forgotten your password, just click on the forgotten your password link which you will find under the Customer Login box. You will then receive and email to reset your password.

Why have I not received an email confirmation?

Please make sure you have added us to your contacts to ensure no important information goes to your junk mail.

What are reward points and how do I earn them?

Reward points can be accrued as you shop with us. You will need to be logged in with an account to avail of this. You will earn points for every pound spent, excluding shipping. For further information please see our Hungry Expats Rewards page by clicking here.

What if an item i have ordered is unavailable?

On rare occasions, if an item you order is unavailable or our of stock, we will contact you by email to advise of this and allow you the opportunity to make a substitution. If we do not hear from you within 24 hours, we will refund the difference and send the order out without the item.

Shopping

What is the minimum and maximum order I can place?

There is no minimum or maximum order, feel free to order as much or little as you like and the shipping costs will be calculated accordingly.

Please go to our delivery page for full information on this.

What if I want an item not listed?

On our homepage, you will find a button to “suggest a product”. Simply click on this and fill in the details and we will do our best to add your requested product. We’ll let you know when it has been added and is ready to purchase.

Delivery and billing addresses – can they be different?

This is not a problem, we understand you might want to send favourite goodies or a Hungry Hamper to a loved one overseas, or get a package delivered to your work address. On checkout you will fill in your billing address and will then be given the opportunity to select a different delivery address.

I have ordered an item which is only 136g but when i add it to the shopping cart the weight says 0.4kg?

The weight stated on products is the weight of the goods inside. In the example shown below, the weight of the Horseradish Sauce is 136g, however this does not include the packaging. As this is packaged in a glass jar the actual total weight of the product is much greater. We also take into consideration additional packaging for shipping, allowing the glass jar to be wrapped in packaging material to ensure safe delivery.

In addition, items such as crisps and cereal, whilst the packaging weight is negligible and the weight of the produce is low, they tend to be very bulky. Shipping companies use volumetric weight in addition to actual weight to calculate shipping, with the heavier of the two being used for shipping. Therefore lighter, bulkier items are adjusted to reflect their volumetric weight.

The simplest way to image it is as follows. Imagine 10kg of bricks in a box and 10kg of feathers in a box. Both weigh the same, however the box containing the 10kg bag of feathers will be considerably larger than the box containing the 10kg of bricks.

Rest assured, we will always try to ensure you get the best value for shipping.

Can I freeze the products I purchase from you?

Yes, just check the guidelines for freezing items on the packaging.

How can I redeem reward points?

Reward points can be redeemed on future orders. As long as you have signed in, your rewards points total will be shown at the checkout page along with their monetary value. You will have the option to redeem all or a portion of them from your order. For further information please see our Hungry Expats Rewards page by clicking here.

How do I change my currency?

At the top right of the Home Page you can select your preferred currency from the drop down menu. If your currency is not listed, just drop us an email and we’ll see if we can add it.

Delivery

How long will it take for my order to arrive?

Delivery times are based on the delivery method you select and your shipping destination.

We use DHL for our shipping and two services are offered. DHL Express Worldwide and DHL Economy Select (Europe only).

DHL Express Worldwide has a delivery aim of the next working day in Europe. In the USA the delivery aim is 1-2 working days. In Asia the delivery aim is 2-4 working days.

DHL Economy Select is only available throughout Europe. The delivery aim is 2-5 working days depending on the destination address. For example packages to France, Germany and Spain usually only take 2 working days, whilst packages to Finland for example take 5 working days.

When will I receive my delivery tracking email?

Once your order is complete, it will be sent out via email as soon as your parcel has been booked for collection with our delivery courier. You will then be able to track your order every step of the way on the tracking page of the DHL website located here.

Where do you deliver?

We deliver mainly to the U.K., Europe, Asia & North America. However we can ship anywhere you require assuming the country of import does not have any trading restrictions or import restrictions.

Will I have to pay extra costs at customs?

Many countries will not charge you anything for receiving your goods. However it is highly recommended that you check your local customs restrictions before placing your order, just to ensure you are aware of any prohibited products or extra charges which may be incurred. Hungry Expats will not be liable for any customs charges or import duty.

Will my order/delivery be insured?

Yes of course, all of our orders and deliveries are insured.

How do I track my order?

We encourage you to select a delivery address that will have someone available to sign for your parcel. We also encourage you to regularly check your tracking details as this will show you the progress of your parcel every step of the way.

That being said, we know that a delivery always occurs when you just happen to nip our for 5 minutes! In this case, the courier should leave you a calling card with the details of next steps for re-delivery or collection. This will be country specific and specific to your local delivery courier.

Checkout

Which payment methods are accepted by Hungry Expats?

We accept Paypal as well as all major credit and debit cards such as Visa, Visa Debit, Visa Electron Mastercard, & Maestro.

The default on the shopping cart is to pay via credit card on our online payment processing system operated by Klarna. In order to pay by other methods just select Alternative Payment Methods at the top of the order summary.

Which currencies can I use to pay with?

We are a British business so the default currency on all items is GBP. However, feel free to change the currency on the drop down menu on our home page to convert the prices into your preferred currency. Let us know if your preferred currency is not available and we’ll see if we can add it to the list.

*Please note that exchange rates will vary depending on the current market rate*

What is Klarna and What is Pay Later?

Klarna is the online payment processing system that we use to process your credit card payments.

Klarna is now one of Europe’s largest banks and is providing payment solutions for 60 million consumers across 70.000 merchants in 18 countries. Klarna offers direct payments, as well as pay after delivery options in a smooth one-click purchase experience that lets consumers pay when and how they prefer to.

Klarna offer 2 payment methods:

Pay Now:- Card payments for customers who want to pay for a purchase immediately.

Pay directly at the checkout with your existing credit or debit card. If required, Klarna can remember your card securely for you, so the next time you shop, you wont have to enter it again.

Pay Later:- Deferred payments for customers who like frictionless purchases and to pay after delivery by invoice.

If eligible, Klarna will offer you the option to pay later. You will be given the option of paying within 14 days with no interest or fees. This allows you to receive your order before paying giving you added piece of mind. You will enter into an agreement with Klarna and will pay Klarna directly. Hungry Expats will not be involved in the Pay Later process.